Throughout his career as a healthcare executive, Dave McEwen has become accustomed to the unique healthcare environments of both large and small communities. He has served as a healthcare planning executive in Detroit, a Chief Executive Officer (CEO) at two rural hospitals, and now as McLaren Port Huron's Vice President of Operations since April, 2008. The change in roles puts Dave in a position to remain involved in traditional hospital services yet contribute to the hospital's Service Excellence initiatives and influence the hospital's relationship with its community.
"It's reassuring to see that McLaren Port Huron employees still consider McLaren Port Huron as a community hospital. That perspective, to me, signals a clear understanding of our obligation and accountability in serving our community. Many people who work here have been here for a long time. For them, the relationships with those we serve are especially close and this helps to anchor our culture of service and compassion." He also notes that "All the more impressive, then, is that this sense of community service resides within a hospital that has received numerous national recognitions."
"Coming from a rural community, I am very comfortable with this level of accountability. In fact, it keeps all of us in touch with our community's expectations." "Part of that obligation," explains Dave, "is to balance the community's expectations with the realistic challenges of the healthcare environment."
The hospital's board, medical staff and hospital leadership provide for the hospital's overall strategic direction. However, the community's input - the voice of the customer – is actively incorporated into the hospital's services. "Residents served by our Community Health Centers, Hospital Foundation members and members of the Women's Community Advisory Board provide us with a very real connection to how we're serving the community and how we can best tailor our services to meet their expectations."
In addition to some pleasant surprises about the community's expressions of confidence in McLaren Port Huron, Dave notes that the hospital's management style supports that community-service perspective. He observes a relaxed attitude toward formal titles and roles and greater emphasis given to exceeding patients' expectations. "This organization has a long history of setting and achieving impressive goals for itself. I'm glad to be a part of the progress."
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