McLaren Port Huron – a leader in healing, your partner in health.

Patient Concerns

For our patients: Reporting Safety or Quality Concerns 

At McLaren Port Huron, our priority is to provide the highest quality of care and exceptional service. We want our patients and their families to feel safe, comfortable and confident that they are getting very good care. We also want to know how our patients and their families feel about the care they received. We provide a number of ways for you to express feedback about your experience at McLaren Port Huron.

While you are in the hospital:

  • Always feel free to mention any concern you have to your nurse or nurse manager immediately, so that the matter can be resolved to your satisfaction.
  • You may dial "0" for the hospital operator who will connect you with our patient representative or other staff member who can help you.
  • A randomly selected number of patients will receive a patient satisfaction survey in the mail asking you to rate the services you received. If you feel you cannot rate our services as "very good" please let us know immediately, so we have the opportunity to improve our services to you while you are still here.

After you have been discharged from the hospital:

  • If you have concerns about the care you received, please call our patient representative at 810-989-3565 to express those concerns.
  • You may also send you comments to the hospital using the Comment on my Care form at any time.

Additional options:

  • McLaren Port Huron is accredited by the Joint Commission (formerly called the Joint Commission on the Accreditation of Healthcare Organizations). If your concerns cannot be resolved through the hospital, you may contact the Joint Commision by:
    • Toll free call: 800-994-6610
    • E-mail: complaint@jointcommission.org,
    • Submitting a complaint via the Joint Commission website:  http://www.jointcommission.org
    • Faxing the Joint Commission Office of Quality Monitoring at (630) 792-5636.
    • The voicing of a complaint or grievance by a patient or family member will never compromise your current or future access to quality care at the Hospital or Clinic.