Guidelines for the Media requesting information from McLaren Port Huron
Procedure for obtaining patient information
During business hours, 7:30 a.m. to 4:30 p.m., Monday - Friday
Marketing Main Line, 810.989.3181
Director of Marketing, 810.989.3523
Nights and weekends, when inquiring about a patient's
Call 810.987.5000 and ask for the administrative
All other media requests:
Patient conditions are available to the media only when the requestor
presents the patient's first and last names.
The following are the definitions of the conditions we will provide:
Good: Excellent or good prognosis; patient is conscious; vital
signs are stable and within normal limits; patient is
Fair: Favorable prognosis; patient is conscious; vital signs are
stable and within normal limits; minor complications and/or
Serious: Acutely ill with questionable prognosis; vital signs
may be unstable and or not within normal limits; a chance for
Critical: Questionable prognosis; vital signs are unstable
and/or not within normal limits; major complications; death may
Undetermined: Condition assessment has not yet been determined.
No information about the patient's injuries or the patient's location
within the hospital (such as Surgery, floor and room location, Mental
Health) will be released.
McLaren Port Huron is bound by many patient privacy and confidentiality
policies and procedures. There are situations in which we will be unable
to provide you with any information:
It is against Michigan state law for hospitals to acknowledge
patients who are under psychiatric or substance abuse care. In
this instance, we are not allowed to even confirm that this
person is in the hospital.
Patients may request a “Do not publish” status. In this
instance, we are not allowed to confirm that this person is a
patient and may not release any information about this patient.
The family may request that no information be released about a
patient. In this instance, we will tell you that the family has
made such a request.
We are prohibited from releasing any information about a patient
who is deceased without the family’s permission.
We will make every effort to supply you with the information you need
within your deadlines. However, our first responsibility is to our
patients and their families; we must adhere to their wishes and
Procedure for all other requests
Call the media pager at 810.340.3772. If unable to reach during
normal business hours, call the Marketing Main Line at
810.989.3181, or the Director of Marketing at 810.989.3523. We will
be happy to supply you with information or connect you with expert
resources on a number of topics and issues including McLaren Port Huron
and its healthcare partners; healthcare in general; specific healthcare
topics such as wellness, nutrition, illnesses such as cancer, lung and
heart disease; women’s and children’s issues .
There may be emergency situations when you need information on deadline
outside of our normal business hours. Please call the media
pager at 810.340.2772. If unable to reach the media contact, call
the administrative charge nurse at 810.987.5000 and ask for assistance
in reaching the media contact. We make every effort to have someone
available, but there may be times when you are unable to reach someone
immediately. Please be sure to leave a voice mail message with the
Public Relations/Marketing office and to follow the paging procedure, so
that if you don’t connect with us personally, we can get back to you as
soon as we receive your message.
When you visit McLaren Port Huron:
We ask that you be accompanied by a hospital representative when
you are in the hospital or one of the other healthcare centers
on business. This might be a public relations representative,
the person you are interviewing or a member of our Security
staff. Please call Public Relations/Marketing to make
arrangements for photos or interviews. Also, if you have an
interview or photo session scheduled in the hospital, please
make sure that the hospital Public Relations Department is aware
of it and has obtained the necessary approvals.
If you want to cover a weekend or evening event (such as the
Children’s Fun and Fitness Festival or a wellness program),
please make arrangements with Public Relations during the week
and they will notify those responsible for the event that you
will be there. They will also notify Security that you are
planning to be in the building. When you have evening or weekend
business in the building, we ask that you check in with the
Security desk at the Emergency Center entrance when you arrive.
Members of the media are now asked to wear a McLaren Port Huron
media identification badge when in the hospital on business. You
will be assigned a badge by Public Relations or Security when
you check in. Please return the badge when you leave the
Our primary concern is for our patients and staff. If you have not made
the necessary arrangements prior to entering the hospital for an
interview or photos, Security may escort you out of the building.